We can ship to virtually any address in Australia.

When you place an order, we will estimate shipping costs based on your preferred delivery options you choose.
Please also note that the shipping rates for items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

Free Shipping Policy
Whilst we DO NOT Offer free shipping - we do offer a $8.00 discount towards your
shipping when you spend $101 or more on products. This is calculated in shopping cart
and is the same amount that metro Melbourne customers pay for freight. For orders on
products over $300, an additional discount will be applied to your cart.

Shipping Policy
We currently order as often as daily from from many Australia’s major organic distributors
and manufacturers. Due to interstate locations of some of these suppliers it takes up to 4
to 5 to 7 business days to receive some items, so please be patient with your order. The
maximum we work on is dispatch period for discounted items will be 5 business days from order to dispatch.
We understand that some items are urgently required for trips away or as gifts. Please
flag any deadlines in comments section of your order.

Shipping Carriers
We currently use only Australia Post and other couriers for deliveries.
Australia Post services are NOT covered by any insurance and any damage or loss of
parcel after it has been scanned as have left Go Organic Shopping is solely at buyers risk.
 By purchasing with Go Organic Shopping, the buyer accepts Go Organic Shopping are
not liable for any refunds or reimbursements for damage or loss from using Australia Post
services. We do provide up to $100 cover for any products that have been damaged or
lost during transit. This is valid for 36 hours after the parcel has been recorded as being
delivered. Please email photos of damages to hello@goshoppingshopping.com.au so we can look after your concerns.
If you are concerned about wanting insurance, please contact our team to arrange for
small additional costs. Once dispatched and tracking details provided, Go Shopping Online
accepts no responsibly for delivery delays or loss of parcels. Loss and damage is minimal
and runs at around 0.5% of all deliveries. We take great care packing items to ensure they
arrive safely.

Delivery of orders:
Go Shopping Shopping does monitor order progression, we will not phone or email
customers in advance to notify them when deliveries are scheduled to be made. If delivery is delayed, please lodge an enquiry with Australia Post via the following link or courier we
had used for your order.
Australia Post:
https://auspost.com.au/parcels-mail/missing-mail-items
Specifics of any offers will be included here as a reference.

Authority to leave:
Customers can opt to provide delivery instructions in such cases when unlikely to be
home. Please provide any specific delivery instructions in order comments. Please be
specific and keep messages within 80 characters to ensure messages are not truncated
on shipping label. The comments section is the last box before finalising order & paying.

Authority to Leave Terms & Conditions
By selecting "Authority to Leave" during the checkout page (or if you selected this option over the telephone with our Customer Service Representative), the delivery company will
leave your parcel at your unattended premises in accordance with your instructions.
You (the customer) agree that the parcel is deemed received when left at your premises -
as per details listed on tracking numbers.
Go Organic Shopping and its courier service providers associated with the delivery, do not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release Go Organic Shopping from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a
result of this Authority to Leave. Postage Costs are all automatically calculated via
website. Most prices are subsidised. If you believe the rate you have been charged is
wrong please email hello@goorganicshopping.com.au
Go Organic Shopping is unable to refund any orders that have been dispatched as per
tracking number/s allocated. You own the products in your order after they have left us.

Returns Policy
We do not accept returns and issue refunds unless a result of error from our end or
product defect. Defective items are NOT products that you have an allergic reaction to.
Product ingredients are listed and it is the responsibility of the customer to check that
these products do not contain ingredients that may cause irritation or other issues.
Once an order has been submitted, the purchaser can request a refund, and Go Organic
Shopping will decide if an order can be refunded. If we have ordered, received, packaged
or paid for the items that were requested by the buyer, we may decide not to allow refunds.
We can NOT accept back any food items.
We will pay the return shipping costs if the return is a result of our error (you received an
incorrect or defective item, etc.).
If your return has been approved (when not incorrect or defective item) you are
responsible for your own shipping costs to return to us. We may be able to provide reply
paid label (which you cover the cost for) which is between $25 to 30, and may in certain
circumstances be a cheaper option. Please ask our staff.
You should expect to receive your refund within one month of giving your package to the
return shipper.

Refunds for "change of mind" orders, will be refunded with actual shipping costs
calculated. For example, if you return products totalling over $100 that had discount for
shipping applied, this shipping discount will be reversed and you will pay actual shipping
costs that were incurred in sending the products to you.
Unclaimed deliveries:
If a parcel is not collected from Australia Post collection point within the 2-4 working days
allowed and is returned to us as unclaimed a $15 charge per sent parcel will apply. This is
the cost we incur for your returned parcel. If you would like us to resend the parcel, this
$15 fee + new shipping cost will be applicable. If you prefer a refund or to cancel, we will
refund the cost of products less all return postage costs and any discounts we supplied in
originally posting to you.  We also charge a 20% restocking fee on returns that are
unclaimed or when we are unable to contact you to arrange re-delivery within 7 days of
receiving your parcel back.
By purchasing with Go Organic Shopping, you accept these terms.

Processing Refunds:
Refunds will be processed either by;
1. EFT to nominated Bank Accounts
2. Refunding to credit card used for purchase
3. Refunding paypal transactions
Packaging Materials:
All the biodegradable beads included in packaging are plant based. They can be disposed
of in green waste.
A good amount other packaging materials have been reused as provided by our suppliers
sending us stock. We try to reuse as much of the inbound packaging & boxes we receive
stock in as priority.
Please note these terms and conditions are subject to change at any time.